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Knowledgebase Categories |
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| The knowledgebase is organized into different categories, please select a category that you are interested in. Additionally, you can also search the entire knowledgebase by entering keywords in the navigation bar beside this text. |
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 | Articles |  |
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 | What is the POP3 server used for? |  |
| POP stands for Post Office Protocol. This is used to describe how e-mail clients interact with mail servers.
The POP3 Server is a type of mail server used for incoming mail.In simple terms, POP servers provide a mail-drop service (a tempora |
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| How much mail can I have stored on each POP3 account? |  |
| You can store up to the Megabytes of storage available on your virtual hosting account. However, there may be limitations set by you specific to each POP3 account you have setup. For example, you may create an account for a friend and limit their disk usa |
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| Why does it take a long time to download my e-mail? | |
| There can be several reasons for this. One of which is that you have received an e-mail message with a large attachment. An example would be that someone sent you an e-mail with a 10MB attachment. If you connect on a 28.8 Kbps modem, this would take |
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| Can I use my own SMTP server? | |
| Certainly. With your account you have the ability to use your own SMTP server. This allows you to send all of your outgoing e-mail from your domain name rather than through your Internet Service Provider, giving you a more professional look. |
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| Why can't I send e-mail? | |
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This is a fairly broad problem and could be the result of several factors. Please go through the list below and eliminate each possible problem:
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| Why does the e-mail take a long time to reach the recipient? | |
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Many different factors play into the overall time in transit for e-mail. E-ma |
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| Why do e-mail messages I send out to people bounce back to me? | |
| There are many reasons this can happen, but e-mail "bounces" back to the sender usually under 3 conditions :
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| Why is the body of my bounced message truncated? | |
| The SMTP server will automatically truncate the body of all bounced e-mail when the size of the body exceeds 20 Kilobytes |
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| Why do I get a "recipient not acceptable to your SMTP server" error? | |
| This error usually occurs when the recipient or one or more of the recipients of your e-mail mail message has an invalid e-mail address.For example, if you forget to put an ampersand "@" in the e-mail address, the SMTP server will automatically re |
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| What does "the following addresses had permanent fatal errors", "host unknown" mean? | |
| This message is sent back to you, the sender, from the SMTP server. The server is telling you that the "host" you tried to send e-mail to does not exist. The "host" is just the domain name proceeding the "@" in the e-mail address. In the case of |
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| I got an email with {VIRUS?} in the subject, what does it mean? | |
| Email for your domain passes through our servers - when it does, we scan any HTML emails and attachments with a commercial quality virus scanner. Our virus definitions are updated daily.Occasionally, we find viruses in emails for you - if this hap |
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| How do I configure outlook express to send and receive email? | |
| Configuring Outlook Express
To configure this email client with the POP before SMTP relay:
Open Outlook Express.
In the menu bar, go to the Tools drop-down menu and select
Accounts |
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| How can I reduce the amount of spam I receive? | |
| One of the most effective ways to combat spam is to avoid using the Catch All feature. The catch all email address accepts any email for which there isn't a valid email account. This allows spammers to send you email without k |
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| The connection to the server has failed. Account 'mail.yourdomain.com', Server: 'mail.yourdomain.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10051, Error Number: 0x800CCC0E. | |
| This is a very common error, and is usually caused by an ISP which blocks outgoing port 25 for their customers.There is two solutions for this, the first, and best, is to ISP's smtp servers.Secondly, Raise a support with us to know th |
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| An unknown error has occurred. Subject 'Test Sending 18 Mar 2004', Account: 'mail.detmedia.com', Server: 'mail.yourdomain.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CCC0B | |
| This is most often a problem with your email client, not cpanel, you need to turn on "My Server Requires Authentication" if you are using outlook you can find this option here:tools > accounts > [choose account] > properties > servers |
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| What can I do to reduce the amount of spam email I get? | |
| 1. NEVER click on an "unsubscribe" link on spam. That only serves to confirm that someone actually reads the spam they send you...and they will then sell your email address to other spammers.
2. If your |
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| Do you support IMAP? | |
| IMAP stands for Internet Message Access Protocol. IMAP is a method of accessing electronic mail on a mail server. IMAP offers several advantages over POP3 - including the ability to manage email in folders on and off the email server |
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| How do I use SSL to setup my email? | |
| Set your mail server to the host name for SMTP/POP3/IMAP (instead of domain.com) and then make sure that your mail client is using the following ports for SSL:
SMTP - 465POP3 - 995IM |
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| Spam Assassin Explained, what is it? how do you use it? and more! | |
| What is Spam Assassin?Spam Assassin is a e-mail spam filtering system that sits side by side with account with us to help block, mark or filter out mail you don't want.
How do I access Spam Assas |
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| What is your policy on SPAM? | |
| We take a very dim view of SPAM. It is one of the most annoying things encountered on the Internet. Any client found to be spamming will have his/her account terminated immediately - no questions asked (we will investigate the report thor |
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| How to deal with SPAM ? How do spammers got my Email Address ? | |
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Hi,
There are many ways that spammers can get valid e-mail addresses. This list shows only a few of the most common ways a spammer may get your address:
They buy your name from a list: Junk mail and |
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| How can i keep one copy of mail on server when i use mail client ? | |
| to keep a copy of mail on server when using mail client like Outlook express.use the following steps1. click on |
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| I am getting lots of mails from a particular mail address, can i block that particular mail id ? | |
| Yes, you can block that mail adress in your mail client by using these following steps1. click on tools menu. |
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| Why I get disconnected from the Internet while i recieve or send mail from Outlook express ? | |
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Outlook Express has an option that, when checked, will disconnect your computer from the Internet after sending and receiving. If you do not wish to disconnect from the Internet after “sending |
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| Do I need to be connected to read and write email ? | |
| No, no need to be connected while reading and writing email, you can w |
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| How can I check full headers of e-mail message in Outlook ? | |
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1. Open a message.
2. On the View menu on the toolbar of the message window, click Options. |
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| How to change display name in the receipient inbox from the webmail? | |
| Go through the following steps to change display name in the receipient inbox .1. Login into your email account through webmail.2. C |
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| How to change user password from webmail. | |
| If you want to change the password then please go through the following steps:1) Login into webmail.2) Click on Settings option.3) Select Accounts option.4) Click on Modify button.Not your staff can change the pas |
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