Dear Customer,

Greetings from WIPL!

We're excited to announce an upcoming improvement to our customer support services. We will be migrating our Helpdesk system to a more modern and efficient platform,  the new Helpdesk system will not only provide you with an enhanced support experience but will also integrate seamlessly with our billing system for a smoother experience. The migration date is set for April 28, 2024, at midnight.

Here are some of the benefits you can expect:

• Improved User Interface: A streamlined and user-friendly interface for easier navigation and faster resolution of your inquiries.
• Enhanced Ticketing System: Improved ticket management features for better tracking and communication.
• Increased Efficiency: Streamlined workflows for our support team, allowing us to respond to your inquiries quickly.
• Integrated Billing System: Enjoy a more seamless experience with integrated billing information, all your services will now be linked with our helpdesk system.

Here's what you'll need to do:

Once the migration is complete, you will receive a password reset email from the new Help Desk platform (helpdesk.mywipl.com). You will be required to reset your password following the instructions in the email and activate your account.

What to expect:

During migration, we will strive to minimise any disruption and keep you updated throughout the process. Your existing tickets and communication history will be securely transferred to the new platform.

We are confident that this migration will significantly improve your experience with our support services.

In the meantime, if you have any questions about the migration, please do not hesitate to contact us at support@wiplon.com or +91-7272-8282-00 (Ext. - 2).

Thank you for your understanding and continued cooperation.

Regards,
Team WIPL