Why can't I send e-mail?
Posted by Admin Ad on 15 July 2005 08:51 AM
 

This is a fairly broad problem and could be the result of several factors. Please go through the list below and eliminate each possible problem:

 

 







Guideline 1:

 

Make sure you have your outgoing SMTP Mail Server set to mail.yourdomain.com.

 







Guideline 2:

 

Make sure you have a connection to the Internet when trying to send outgoing mail.

 







Guideline 3:

 

Make sure your domain name is using right name servers.

 







Guideline 4:

 

Make sure you have authentication enabled for outgoing email.

 







Guideline 5:

 

Make sure that all recipients have valid e-mail addresses.

 







Guideline 6:

 

Make sure you are using the FULL email address as your username.

 







Remarks  ! 

 

If all of the requirements above are met, there should be no other reasons why you cannot possibly send outgoing e-mail through your SMTP server. The most common problem is that a client will forget that they must set their email client to authenticate before they can send their outgoing e-mail.

 







Remarks ! 

 

Additionally, new clients usually have this problem while their domain name is in the process of being propagated, in which case they must simply wait for propagation to take place.

 







Help ! If nothing works try this

 

Sometimes understanding a HOW TO could be confusing process and If you have any questions or experience any difficulty, please send us a support ticket & we'll help you through it as best we can.

 

Click here to send us a ticket Now.

 

 
 

 
 

 



 


 

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