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Knowledgebase : Windows Hosting
     


 "Server too busy" error message is misleading.   Cause: >>According to Microsoft the message pops up as a result of errors in scripts / objects.   Solution: >>To fix the problem please add error handling to the scripts (...
*In Windows hosting, sometimes you may get the error message "500 Internal Server Error" for scripts such as asp,php and cgi or or Server Application "/" Error for asp.net development. In this case, if you are using Microsoft Internet Explorer , try clic...
We are currently running SQL Server 2000, If you are using SQL 7 at your local end, then you will be only able to connect through Query Analyzer to our SQL Server 2000, thus please upgrade your SQL Server to 2000 version.
Yes. You will be able to access your domain address with or without the "www" in front of the domain name. Example: [http://www.your-domain.com] or [http://your-domain.com] is acceptable, whichever you prefer.
We do not allow custom DLL's on our shared servers. This ensures we can maintain a higher level of security, integrity, and performance of our servers for all our customers.   But we have some special server for this.You will need to choose the you...
No, log files are kept in a separate location. They are NOT added into your total disk space usage.  
No, we do not charge for that. There are not many things we do charge for :) Our goal is to provide you with fully managed hosting, meaning we take care of it ALL!
*When you goto your website using your url: http://www.yourdomain.com you see the following response: Directory Listing Denied This Virtual Directory does not allow contents to be listed. This means that you have't uploaded a default webpage for ...
The default list for acceptable filenames is as follows (note that these filenames are CASE SENSITIVE):index.html (most common filename #1)index.php (most common filename #2)index.wml index.shtml index.php4 index.phtmlindex.htm default.htm default.html ho...
*When I try to access a page on my web site in my web browser, it says “HTTP/1.1 New Application Failed.” What is wrong?The possible causes are a badly configured global.asa file , a database connection isn't being closed properly or the 'InetInfo' proces...
We make a standard install of ActiveState Perl on all our servers to enable customers to run Perl scripts. One of the frequent questions we get asked is why when the Perl script is accessed it gives this error: "The specified CGI application misbehaved by...
jmail.SMTPMail error '8000ffff'The message was undeliverable. All servers failed to recieve the message   The mailserver(s) you specified either weren't set up to receive emails from your webserver or you didn't enter a valid mailserver. You must e...
To access webmail in windows using your browser, you will need to use the following format :mail.yourdomainname.com  (where yourdomainrname is to bo replaced by your actual domain name)
We can normally retrieve up to 2 weeks of files for you.To have us restore a file for you, please submit a trouble ticket with the exact directory and filename you wish us to restore. We cannot guarantee the files restored will exactly restore your s...
You can password protect directories using the following method: In order to password protect a directory you must first install the Secure Folders feature from Helm.Log into Helm Click on Domains Click on your domain in the domains list Click on Secure F...
Our Web Hosting accounts offer specific amounts of bandwidth, that is, delivery of your web site content to visitors. Your bandwidth overage options go into effect once your site goes over the amount of your original service plan. To change your ba...
Absolute PathAbsolute path spesifies the complete path of a file, including all the directories leading to that file.Regardless of where you are working in the file system, you can always find a directory or file by specifying its absolute path name. An...
In Windows 2003 server , all the domains and subdomains will have the following format of physical path : C:\Domains\domain.com\wwwroot (Web Pages) C:\Domains\domain.com\db (Database) C:\Domains\domain.com\wwwroot\subdomain_na...
  There are several reasons why you may not be able to connect to the POP3 server, and thus, not be able to check your POP3 account(s) for new messages. Use the following guideline to solve this sort of problem: Guideline 1:   ...
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