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Jul
16
Resolved [RAID Rebuild - HyperV Server]
Posted by Tanuj C :: WIPL on 16 July 2018 01:16 PM

Dear Customers,

Update - 2 : 6:15 PM

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The RAID rebuild has been completed and all the VPS are back up and online.

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Update - 1 : 4:00 PM

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RAID rebuild is still going on.

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The server had one faulty hdd and we have replaced it with new one. Right now, the RAID rebuild is going on, on server and server have very high I/O that's why it's responding very slow. We assure you it will get resolved as soon as its gets completed.

ETA for the same is 3 - 6 hours.

We apologies for inconvenience caused due to this.

Regards,

Team WIPL


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Jul
7
Important Announcement: WIPL's 'Foundation Day'
Posted by Tanuj C :: WIPL on 07 July 2018 10:38 AM

Dear Customers,

It's a proud moment for Team WIPL as this year we are celebrating our 'Foundation Day' and 18 successful years of completion in the Web Hosting Industry. 

Our Technical Support team would not be available for customer support, billing, sales and phone support on Saturday, 7th July 2018 between 6:00 PM to 11:00 PM. However, our web based ticket system would be staffed for emergency issues like server down, or domain expiration. 

We would try to ensure that the wait time for critical issues is minimized while other general tickets may take some time to be addressed. We appreciate your support and patience in advance. 

Warm Regards,

Team WIPL


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Jul
2
Completed [Regarding Server maintenance - Neptune.dnsracks.com]
Posted by Tanuj C :: WIPL on 02 July 2018 02:47 PM

Dear Customers,

The following advisory is being sent to inform you of maintenance of our HyperV Server neptune.dnsracks.com.

Event Date: July 3 - 12:00 AM until July 3 7:00 AM IST

The server(s) that will be affected is: neptune.dnsracks.com

Impact: 60 minutes maximum downtime expected, barring unforeseen issues.

Event: We will do The Windows Updates on base Machine on Which your VM hosted.

During this maintenance, we will do the Windows update on your VM's base machine. Expected downtime is 60 minutes, though the window is 7 hours to accommodate any unforeseen circumstances. We will then ensure each VPS comes back online properly after the Windows updates.

Thank You for your understanding and patience during this operation.

Warm Regards,

Team WIPL


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