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Oct
1

Dear Customers, 

Below Activity completed as per schedule.


In case you are experiencing any issues, please open a ticket to support@mywipl.com and our team will be happy to assist.

Thanks,

Team WIPL

==========================================================

Dear Customer,
 
As a part of our continuing efforts to provide the best Infrastructure and ensure uninterrupted power to our infrastructure in the Datacenter, we have scheduled the power maintenance on the rack where servers is hosted with the below details.
 
Server : 205.147.111.56 Enterprisemail Solution (RightMx.dnsracks.com)
 
We have scheduled the rack power maintenance activity on 05th October 2020 between 12 AM to 4 AM in which your above-shared server will be power down for 60 min while performing the maintenance.
 
We regret the inconvenience caused to you in this regard & look forward to receiving your continuing support. 
 
Team 
WIPL

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Oct
1
[Resolved] Service Disruption on the Microsoft 365 Services
Posted by Aakhyan :: WIPL on 01 October 2020 12:22 PM

Update:

The Microsoft Office365 services are restored and every component is now working fine.

Status: Service restored

 

Update:

Status: Restoring service

 

User Impact: Users may be unable to access Exchange Online using multiple protocols.

More info: This issue primarily affects Outlook on the web, though some users may also experience problems with Outlook desktop and mobile devices. Users may also be unable to utilize some features that rely on Representational state transfer (REST) functionality.

Users able to connect to Exchange may experience delays sending and receiving email.

Current status: Impact is remediated for most users. However, we're continuing to perform traffic-management optimization measures to ensure the service recovers for all users.

Scope of impact: This issue could potentially affect any of your users intermittently if they are routed through the affected infrastructure.

Root cause: A recent configuration update to the components that route user requests caused impact to specific features and services that utilize the Representational state transfer (REST) functionality within Microsoft 365.

You can check the status via the below URL from your Office365 Admin Console: 
https://portal.office.com/adminportal/home#/servicehealth

 

 

Dear Customers,

Currently, Microsoft Office 365 service is facing service disruption on their OWA ( Outlook Web Application ) service.
The Microsoft Team is working on this.

 

Start time: October 1, 2020 10:22 AM
Status: Service degradation
User Impact: Users may be unable to access email using Outlook on the web.

More info: Protocols utilizing Representational state transfer (REST) functionality may also be impacted.

While this issue primarily impacts Outlook on the web, users may be able to utilize the Outlook desktop or their mobile device to connect to Exchange.

Current status: We're collecting additional data from the affected infrastructure to aid in our investigation and to determine the impact on other Exchange Online protocols.

Scope of impact: This issue could potentially affect any of your users intermittently if they are routed through the affected infrastructure.

Next update by: Friday, October 2, 2020, 1:00 AM (10/1/2020, 7:30 PM UTC)

You can check the status via the below URL from your Office365 Admin Console:
https://portal.office.com/adminportal/home#/servicehealth

 

Regards,

Team WIPL


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Sep
22
[COMPLETED] Migration of Windows Shared Server: Buffalo.dnsracks.com
Posted by Mohit S :: WIPL on 22 September 2020 05:57 PM

Dear Customers, 

The migration has completed and all sites are migrated on the new servers.


In case you are experiencing any issues, please open a ticket to support@mywipl.com and our team will be happy to assist.

Thanks,

Team WIPL

==========================================================

 
Update:
==========

1. We will be beginning the migration process tomorrow night after 9:00 PM.

2. In the case of any custom permission being assigned to any folder, it would need to be re-assigned from your end.

3. The FTP would need to be re-created from your side, as it does not get migrated.

4. We are keeping the IP pool of the server as it is and thus in this case, the DNS does not have to be updated in-case if you are using any 3rd Party nameservers.

Thus the DNS records would remain as below:

——————————————————————
Old DNS Records are:
——————————————————————
yourdomain.com A 184.154.195.35
www.yourdomain.com A 184.154.195.35
ftp.yourdomain.com A 184.154.195.35
——————————————————————
New DNS Records are:
——————————————————————
yourdomain.com A 184.154.195.35
yourdomain.com A 184.154.195.35
ftp.yourdomain.com A 184.154.195.35
——————————————————————
 
 
Thanks and Regards
Team WIPL
 
 
 
Dear Customers

Greetings from WIPL.
We are pleased to announce we will be migrating our Buffalo Server from Windows 2008 OS to Windows 2019 OS.

Please find below the details of the migration:

Migration Expected Start Date: 7th Oct 2020
We will be posting the update on this thread 2 days prior to the start of the migration
 
Why is the migration done:

As a part of our Quality assurance policy, we regularly upgrade our infrastructure to meet the Industry standards & to protect the servers from any possible sign of crashes/downtimes. Microsoft has already announced the EOL of Windows 2008 and the OS itself is now vulnerable to multiple security issues. It’s the right time to move it to heavy-duty servers with Windows 2019 which would not only improve the overall performance but also offer the latest hardware to meet the industry standards.

What is being Upgraded:

1. The Windows OS would now be 2019, which would mean that the SNI would be available as well as the support of FreeSSL for your websites via Let’s Encrypt SSL’s.
2. MySQL would be upgraded from version 5.1 to 5.7
3. The default PHP version would now be 7.x, due to the deprecation of versions 5.x by the PHP community.
4. IIS Version 10.0 and loads of optimization and improvements over 2008 servers. 

Scope of Work:

All user accounts/web data and package information would be copied to the new server during this process. All reseller packages & settings would be copied and migrated as it is on the new server.

Effect of Work:

1. The FTP and File Manager service will not be available in this period.
2. Please do not create any new websites in the Website Panel during this period as newly created websites may not be migrated during migration.

What we expect from you:

1. Upgrade your Application according to the latest services and server components i.e Mysql5.7 and PHP7x versions.
2. If your account is on the buffalo server, and you were using our Nameservers ( ns3.dnsracks.com & ns4.dnsracks.com ) then you would have to update the New
nameservers as:

win1.dnsracks.com = 107.6.145.51  ( Primary)
win2.dnsracks.com = 103.20.213.115 (Secondary)

3. If however, you are using your own custom name servers then please follow the instructions given below carefully:
You'll have to renumber the IP address of the website, FTP, and mail DNS records associated with the domain you are running as custom name servers

——————————————————————
Old DNS Records are:
——————————————————————
yourdomain.com A 184.154.195.35
www.yourdomain.com A 184.154.195.35
ftp.yourdomain.com A 184.154.195.35
——————————————————————
New DNS Records are:
——————————————————————
yourdomain.com A 107.6.145.51
yourdomain.com A 107.6.145.51
ftp.yourdomain.com A 107.6.145.51
—————————————————————— 

Is there any downtime involved: Yes. The DNS & NS change would mean that the website would undergo the duration of global propagation.

Communications Plan:

1. We will be rolling out separate notifications to the Users with their migration schedules.
2. Our helpdesk will be fully functional and staffed during the migrations. We will also be posting periodic updates in the announcements section to keep you fully informed of the status of all migrations. Please do not use our emergency contact numbers during the migration, as this will just slow our work.

I have more questions related to this migration, what should I do:

If you have any questions related to the migration, please open a support ticket by visiting our customer support portal www.myWIPL.com or via the Billing portal manage.wiplon.com or by sending a mail to support@myWIPL.com and we'll be happy to assist you.

We appreciate your business and will do everything in our power to minimize downtime while safely and securely moving servers

Thanks and Regards
Team WIPL

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