RSS Feed
News
Jun
6
Regarding Server maintenance - forever.dnsracks.com
Posted by Tanuj C :: WIPL on 06 June 2018 12:00 PM

Reminder - 1 

=========

Dear Customers,

The following advisory is being sent to inform you of maintenance in the cabinet of our server.

Event Date: June 27th - 10:00 AM until June 27th 3:00 PM IST

The server(s) that will be affected is: forever.dnsracks.com

Impact: 60 minutes maximum downtime expected, barring unforeseen issues.

Event: During a routine inspection, one of the two PDUs feeding power to cabinet was noticed to have a failed primary and secondary power supplies. The PDU is still providing power to the cabinet, but to be proactive and ensure a stable and healthy power supply for the future, we are planning to replace this PDU with a new one.

During this maintenance, we will bring affected server offline remove power, and replace the PDU. Expected downtime is 30-60 minutes, though the window is 5 hours to accommodate any unforeseen circumstances. We will then ensure each server comes back online properly after the replacement.

Thank You for your understanding and patience during this operation.

Warm Regards,

Team WIPL


Read more »



May
26
Airtel Phone lines 410-5555 under maintenance.
Posted by Rahul :: WIPL on 26 May 2018 02:45 PM

Dear Customers,

Airtel is carrying out maintenance on our phone lines with the master no 410-5555. Due to this you might experience intermittent connectivity issue while trying to call our no. If you are unable to reach our support on 410-5555, you are requested to call our alternate no's 510-5555 or 510-4555 during these hours.

Any inconvenience caused during the process is regretted.

Team WIPL


Read more »



Apr
27
Resolved [Neptune HyperV Server Raid Issue]
Posted by Tanuj C :: WIPL on 27 April 2018 08:19 PM

Dear Customers,

Update # 7

==========

Last night, all the VPS on this base machine has been restored. Kindly mail us at support@mywipl.com, if you are still facing any issue with VPS / Service related.

Update # 6

==========

We have started the VPS restore and all the VPS would up and online in next few hours.

Update # 5

==========

The new server is ready now and Windows updates are going on. As soon as its gets completed, we will start to make VPS live.

ETA 3 - 6 hours.

Update # 4

===========

The data has been transfered in new drive. Now we are starting the new server deployement process.

ETA is 6 - 12 hours.

Update #3 

===========

None of the recovery process were able to recover the Windows to boot into the system, we are now proceeding towards rebuilding the identical machine with drives. Once the machine is built, we'll try to copy the data from the backups and restore the system. 

ETA is 16 - 24 hours.

===========

 

Update: 2 (06:40 AM)

===========


It is now at 97,468 files complete.  Rest assured that, as I said, we are checking this periodically regardless of replies to the case.  It is still going to take quite some time.

===========

 

Upadate: 1 (10:15 PM)

==========

We are running a file system check on the C drive. It is currently on 10%. We'll monitor this and update you as it progresses. Currently, 88698 of 294128 files have been processed. This will take some time to complete.

==========

Neptune HyperV Server throwining RAID errors and down right now. All the VM on this base machine is also down.

Our datacentre team is working on the issue, at this point we don't have an exact ETA, we will get back to you as soon as we will get further update from their side.

We appreciate your patience during this process.

Warm Regards,

Team WIPL


Read more »




Help Desk Software by Kayako fusion