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Dec
28
Completed [Earth Linux Servers would be taken down for Kernel upgrade]
Posted by Tanuj C :: WIPL on 28 December 2018 03:12 PM

Dear Customers,

Update: 6:35 PM

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The Kernel upgrade process has been completed.

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Server Name : Earth

Server Type : Linux Server

Maintenance Window : 30 - 60 Minutes
Scheduled Time : Dec 28, 2018 - Between 06:30 PM - 07:30 PM IST ( GMT 5.30 + )

The above mentioned Server would be taken down for Kernel UPGRADE. We anticipate a total downtime of approx 30 - 60 minutes.

We had to decide the Kernel Upgrade to improve the performance of the servers.

Please feel free to contact us at support@mywipl.com for any further clarifications or assistance.

Warm Regards,

Team WIPL


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Nov
5
Diwali Holidays Announcement- Nov 6 (Night) to till Nov 8, 2018 (Morning)
Posted by Tanuj C :: WIPL on 05 November 2018 05:35 PM

Dear Customers,

WIPL Team would be on Diwali holidays during Nov 6th (Night) - Nov 8, 2018 (Morning). Although our helpdesk would be still staffed for emergency issues like server down, or domain expiration issues, other department like the customer support, billing, sales & phone support would not be available. We'll try to ensure that you do not have to wait for critical issues while other general tickets may take time to be addressed due to Holiday Season. Kindly bear with us for the delays during this period. Although you might see a little delay in responses we assume you'd not be facing any major problem during the holiday period.

WIPL wishes you a very Happy Diwali to you and your family.

Warm Regards,

Team WIPL


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Oct
11
Completed [Rack Maintenance Activity - Shark - SmarterMail Windows Server]
Posted by Tanuj C :: WIPL on 11 October 2018 11:00 AM

Dear Customer,

12:05 PM - The server and services back up and online.

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11:35 AM - The Activity has been started. We will get back ot you as soon as the server will back up and online.

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Event Date: Event Date October 31st - 01:00am until October 31st 03:00am CST (GMT -6)

Server: Shark - SmarterMail Mail Server


Impact :60 minutes maximum downtime expected, barring unforeseen issues.

Event:  As a part of our continuing efforts to provide best of the Infrastructure and ensure uninterrupted power to your hosted infrastructure in our Datacenter, we have scheduled the periodic preventive maintenance on our rack.

During this maintenance, we will bring server offline remove power, and replace the APC PDU. Expected downtime is 30-60 minutes, though the window is 3 hours to accommodate for any unforeseen circumstances. We will ensure each server comes back online properly after the move.

Regards,

Team WIPL


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