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Apr
28
[COMPLETED] CloudMail Cluster A issue
Posted by Rahul :: WIPL on 28 April 2020 01:31 PM
Update
==========
 
Cluster A on CloudMail Email Services Incident resolved and all mailboxes should now be functioning normally.
 
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Posted: April 28, 2020 02:07 PM IST 
 
Monitoring

A fix has been implemented and we are monitoring the results.
 
  
Posted: April 28, 2020 - 01:47 PM IST

Identified
We've found the segment associated to the affected accounts and our NOC Team is working to restore access.

 
Posted: April 28, 1.22 PM IST
 
Investigating
 
We are currently investigating an issue on our Cluster A on CloudMail Email Services. A small group of users may experience Inbound/Outbound delivery issues during this time.

We will provide updates as they become available.
 

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Apr
27
[COMPLETED] Earth server Kernel update & reboot
Posted by Rahul :: WIPL on 27 April 2020 06:05 PM

Update: April 28, 2020 8:49 PM IST

The activity has been completed.

 

Update: April 28, 2020 8:34 PM IST


We have started the activity as per schedule.

 

Dear Customers,

Following server would be rebooted to complete a security patch and kernel update.

Hostname: Earth2.DnsRacks.com
Maintenance Window: 20.30 IST (GMT 5.30+)
Maintenance Date: April 28, 2020
 
During this activity, we'll be rebooting the server, the services may be down for a brief period of time.
 
Follow this thread to track the complete activity. 
 
Best,
 
Team WIPL

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Mar
17
WIPL's update & commitment clients during the Covid-19 situation
Posted by Ravish Gupta :: WIPL on 17 March 2020 02:26 PM

Dear All,

With the global outbreak of Covid-19, WIPL is taking precautionary measures and planning ‘work from home’ for its employees. Our priority is the safety of our personnel, customers and community.

We are diligently working to implement the recommendations issued by our relevant local authorities which includes our State Health Ministry and the World Health Organization (WHO), and are incorporating these guidelines into our decision-making process. Our comprehensive Business continuity plans are deployed and which is designed to keep our support services running smoothly during events such as COVID-19. The plan accounts for an increased ability to remotely manage our end client support services. With this plan our team is 100% operational with the tools to effectively Work From Home. To ensure the data safety concerns, out team connects through the VPN on our office firewalls using our Secure VPN tunnel to ensure security of our process. 

As the team has moved to WFH, during this period the regular phone support may not be available. Our web based ticketing system would be monitored, available and function as usual. https://mywipl.com/portal/ or by sending a mail to to support@mywipl.com  

Our phone lines are operational over our Cloud IVR and you can reach out to us on following no's only for critical issues such as server down.

Call: +91-7272-8282-00 | Dial Extension 1 for Sales, 2 for Support, 3 for Billing
Call: +91-141-410-5555 | Dial Extension 1 for Sales, 2 for Support, 3 for Billing

P.S: Our techs at this point would be unable to make outgoing calls to you, please make use of the above no's to reach out to us. 

While this is a stressful time, WIPL is committed to providing you the best support possible during this uncertain time, we would appreciate your extended support and patience. We hope this change gives you the peace of mind knowing that we’re here to help support you, your customers and the WIPL services you’ve come to depend on.

If you have any questions at all, please feel free to reach out to us. 

Thank you all for being WIPL customers and we wish you and your families the absolute best during this difficult time.

Sincerely,

Ravish Gupta
CEO
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