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Apr
17
Weekend Curfew due to Corona & Support availability updates
Posted by Rahul :: WIPL on 17 April 2021 10:44 AM

Dear Customers,

Hope you are safe and doing good!

In light of the increasing Corona cases, State Governments have imposed Weekend Curfew across various parts of the country from where our support staff operates. All our teams are now working from home and hence our Landline no 0141-410-5555 is not available for support calls. 

Going forward, you are requested to call us at our Cloud Telephony no:+91-7272-8282-00 for all Support/Sales/Billing related queries. This would ensure that your call is handled by an appropriate support rep. 

Our Web-based support desk at https://mywipl.com is fully manned and available 24/7 to assist you. We recommend that you use either of the following emails to log a ticket and get quick assistance. 

For Sales: sales@mywipl.com
For Billing: billing@mywipl.com
For Support: support@mywipl.com 


Thanks for your support and co-operation during these testing times. 

Stay safe everyone!

Team WIPL


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Mar
25
[Resolved] CloudMail Issue
Posted by Aakhyan :: WIPL on 25 March 2021 04:34 PM

Update 2:
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All services are now operational and the issues has been resolved.

Thank you again for your patience.

 

 

Update 1:
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The network congestion has subsided and most services have recovered. The remaining degraded services are also being restored. As most services have recovered.


We will update once all services have recovered. Thank you again for your patience.

 

 

Dear Customers,

We are currently experiencing an incident that is impacting CloudMail IMAP, Inbound/Outbound Mail, POP, Webmail. There appears to be internal network congestion at the data centre. This is causing all services there to be significantly degraded. Multiple engineering teams have been engaged to investigate and alleviate this issue.

We will update as soon as we have more information. We thank you for your patience.

 

Regards,

TeamWIPL.


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Mar
13
[ Resolved ]Cluster A - inbound email delays on cloudwebmail
Posted by Rakesh :: WIPL on 13 March 2021 06:45 PM

Dear Customers,

 

Updates 4 -Time - 10:04 PM  A fix has been implemented for this issue. We're monitoring the results now.

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Updates 3 - We found the problem and are working on a fix. It should be fixed shortly.

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Updates 2 - Our teams are working to diagnose the problem. We want to get the system back up as soon as possible. Please stay tuned. 

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Updates - 1    We are currently experiencing an incident on cloudwebmail that is impacting Hostedemail, (Prod A, Inbound/Outbound Mail). Users on prod A will experience inbound email delays. The engineering team is currently investigating the issues.

Our engineering team is still investigating the root cause of inbound email delays on PROD A. We will post updates once we have them available.


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